Privacy Policy
Your privacy matters to us at Ridge Harbor Atlas
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you knowingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may obtain extra business data such as company registration details, preferred delivery timelines, and budget guidelines. This helps us tailor our services to your needs.
Our site automatically gathers technical details when you visit, including your IP address, browser type, device information, and how you navigate through our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We mainly use your personal data to fulfill orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and the website experience. This helps us identify which corporate floral offerings are most valuable to clients and how we can better serve businesses in United Kingdom.
Information Sharing and Disclosure
Ridge Harbor Atlas respects your privacy and does not sell personal data to third parties. We share information only when needed to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with importance and apply suitable technical and organizational safeguards to guard it. This involves safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our services.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against new threats.
Your Privacy Rights
You hold important rights concerning your personal data. Under applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary based on the data type and purpose collected.
Typical Retention Periods:
- Customer contact and order details: roughly three years after the last service interaction
- Payment transaction records: around seven years for tax and accounting needs
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing communication preferences: Until you opt out or about two years of inactivity
Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us retain your preferences and assess site performance.
You can adjust cookie settings in your browser. However, disabling certain cookies may impact site functionality. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our website may include links to external websites or services. This privacy policy applies only to Ridge Harbor Atlas and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. When major changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your information, please reach out to us.
Contact Us About Privacy
Ridge Harbor Atlas Privacy Team
43 Rose Lane, Chelsea, London
London, United Kingdom SW3 5QX
Email: info@ridgeharboratlas.click
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within about a week.